*Please write down the following information before any inquiry so we can check it quickly.
- Full Name: Emily Peterson
- Contact: 010-1234-5678
- ID: SCULPTOR
- Order number: 20190731-123456
- Product name/Color/Size/Number: Kitten Boxy Sweatshirt /[BLACK] /S size/ 1pc
- Inquire: (Inquiries related to the product information/restock, etc.)
※ Actual color, model wearing size, and measurement are all shown in the information on the left part of the page.
*Please write down the following information before any inquiry so we can check it quickly.
- Full Name: Emily Peterson
- Contact: 010-1234-5678
- ID: SCULPTOR
- Order number: 20190731-123456
- Inquire: (Inquiries related to delivery, such as change of delivery information / reservation delivery date /
non-delivery / delivery delay / cargo tracking error, etc.)
※ Delivery takes an average of 2 to 5 days, and delays of +3 days or more may occur from the average
delivery date due to a surge in order volume during reservation delivery products and discount promotions.
※ Concerning reservation delivery products, there may be a difference of 1-3 days from the reserved date.
*Please write down the following information before any inquiry so we can check it quickly.
- Full Name: Emily Peterson
- ID: SCULPTOR
- Order number: 20190731-123456
- Product name/Color/Size/Number: Kitten Boxy Sweatshirt /[BLACK] /S size/ 1pc
- nquire: (The name on the order form and the name of the depositor are wrong or different
/deposit confirmation is delayed for more than 3 days/incorrect deposit information)
※ When making a payment by bank transfer on our website, the name of the depositor
on the order form and the name of the actual depositor must match.
※ In the case of names with spaces or more than 5 characters, automatic deposit confirmation errors may occur.
*Please write down the following information before any inquiry so we can check it quickly. Full Name: Emily Peterson
- ID: SCULPTOR
- Order number: 20190731-123456
- Product name/Color/Size/Number: Kitten Boxy Sweatshirt /[BLACK] /S size/ 1pc
- Inquire: Exchange and return request/withdrawal/request change/exchange and return delay)
※ For all exchanges and returns, you must apply for a return collection to the courier company CJ Korea Express (1588-1255) after requesting the inquiry service.
※ If you are unable to attache the exchange or return cost and a statement of reason, you can do it by making a deposit of : 5000 won into the bankbook deposit account
(Nonghyup 301-0260-3239-81 Roots Corporation) and writte it on the notice board.
※ All exchanges and returns are made after the inspection process after the collected product arrives at Sculptor facility.
*Please write down the following information before any inquiry so we can check it quickly. Full Name: Emily Peterson
- ID: SCULPTOR
- Order number: 20190731-123456
- Product name/Color/Size/Number: Kitten Boxy Sweatshirt /[BLACK] /S size/ 1pc
- Inquire: (Please provide detailed information on the reason for the refund and refund method you used)
※ All refunds are possible only with the same method as the payment method and with the same name as the orderer.
※ In the case of non/wrong bankbook payment, the bank, account number, and account holder name to be refunded must match the information written on the order.
*Please write down the following information before any inquiry so we can check it quickly. Full Name: Emily Peterson
- ID: SCULPTOR
- Order number: 20190731-123456
- Product name/Color/Size: Inquiries: (Products/Restock/Delivery/Order/Deposit/Confirmation/Exchange/Return/Refund/Others)
*Please write down the following information before any inquiry so we can check it quickly. Full Name: Emily Peterson
- ID: SCULPTOR
- Order number: 20190731-123456
- Product name/Color/Size: Inquiries: (Products/Restock/Delivery/Order/Deposit/Confirmation/Exchange/Return/Refund/Others)