Writing Manual

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Product Inquiry

*Please write down the following information before any inquiry so we can check it quickly.

 

- Full Name: Emily Peterson

- Contact: 010-1234-5678

- ID: SCULPTOR

- Order number: 20190731-123456

- Product name/Color/Size/Number: Kitten Boxy Sweatshirt /[BLACK] /S size/ 1pc

- Inquire: (Inquiries related to the product information/restock, etc.)

 

※ Actual color, model wearing size, and measurement are all shown in the information on the left part of the page.

Inquiries about delivery

*Please write down the following information before any inquiry so we can check it quickly.

 

- Full Name: Emily Peterson

- Contact: 010-1234-5678

- ID: SCULPTOR

- Order number: 20190731-123456

- Inquire: (Inquiries related to delivery, such as change of delivery information / reservation delivery date /

non-delivery / delivery delay / cargo tracking error, etc.)

 

※ Delivery takes an average of 2 to 5 days, and delays of +3 days or more may occur from the average

delivery date due to a surge in order volume during reservation delivery products and discount promotions.

 

※ Concerning reservation delivery products, there may be a difference of 1-3 days from the reserved date.

Inquiries about order/deposit confirmation

*Please write down the following information before any inquiry so we can check it quickly.

 

- Full Name: Emily Peterson

- ID: SCULPTOR

- Order number: 20190731-123456

- Product name/Color/Size/Number: Kitten Boxy Sweatshirt /[BLACK] /S size/ 1pc

- nquire: (The name on the order form and the name of the depositor are wrong or different

/deposit confirmation is delayed for more than 3 days/incorrect deposit information)

 

※ When making a payment by bank transfer on our website, the name of the depositor

on the order form and the name of the actual depositor must match.

 

※ In the case of names with spaces or more than 5 characters, automatic deposit confirmation errors may occur.

Cancellation/refund Inquire

*Please write down the following information before any inquiry so we can check it quickly. Full Name: Emily Peterson

 

- ID: SCULPTOR

- Order number: 20190731-123456

- Product name/Color/Size/Number: Kitten Boxy Sweatshirt /[BLACK] /S size/ 1pc

- Inquire: Exchange and return request/withdrawal/request change/exchange and return delay)

 

※ For all exchanges and returns, you must apply for a return collection to the courier company CJ Korea Express (1588-1255) after requesting the inquiry service.

 

※ If you are unable to attache the exchange or return cost and a statement of reason, you can do it by making a deposit of : 5000 won into the bankbook deposit account

(Nonghyup 301-0260-3239-81 Roots Corporation) and writte it on the notice board.

 

※ All exchanges and returns are made after the inspection process after the collected product arrives at Sculptor facility.

Inquiries about exchange and return

*Please write down the following information before any inquiry so we can check it quickly. Full Name: Emily Peterson

 

- ID: SCULPTOR

- Order number: 20190731-123456

- Product name/Color/Size/Number: Kitten Boxy Sweatshirt /[BLACK] /S size/ 1pc

- Inquire: (Please provide detailed information on the reason for the refund and refund method you used)

 

※ All refunds are possible only with the same method as the payment method and with the same name as the orderer.

 

※ In the case of non/wrong bankbook payment, the bank, account number, and account holder name to be refunded must match the information written on the order.

Inquiries about restocking

*Please write down the following information before any inquiry so we can check it quickly. Full Name: Emily Peterson

 

- ID: SCULPTOR

- Order number: 20190731-123456

- Product name/Color/Size: Inquiries: (Products/Restock/Delivery/Order/Deposit/Confirmation/Exchange/Return/Refund/Others)

Others

*Please write down the following information before any inquiry so we can check it quickly. Full Name: Emily Peterson

 

- ID: SCULPTOR

- Order number: 20190731-123456

- Product name/Color/Size: Inquiries: (Products/Restock/Delivery/Order/Deposit/Confirmation/Exchange/Return/Refund/Others)